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Comments and Complaints

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably, as possible.

To pursue a complaint please contact the practice complaints manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by viewing our complaints leaflet Click Here.

The Independent Health Complaints Advocacy Service can also provide guidance and support to patients who wish to make a complaint:

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) on 0300 012 0122 or

Email helpdesk@healthwatchwestsussex.co.uk or post to:

The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex, RH14 9QW

or visit online at:

http://www.healthwatchwestsussex.co.uk/



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