Appointments & eConsult

Do you really need an appointment? - Try eConsult instead

Try our new online service if you need:

  • Self-help information about a wide range of conditions or
  • Advice from one of our doctors.
  • You can also make administrative requests.

eConsult is available to all patients who are registered at the practice.

Click the eConsult link to start using the service.

Appointments Systems

Normal Appointments System

Please telephone 01243 608201 during normal surgery hours.

Morning/Evening Appointments: Are primarily for working people and for patients who need to be accompanied by a working person.

Urgent Appointments: If you need an urgent appointment you will be seen by an appropriate clinician depending on the nature of the problem.

Non-Urgent Appointments: These can be booked by telephone or by using the online service.

Online Appointments System

If you have registered for online access you can use the tools above to book an appointment or cancel an existing appointment.

Please give plenty of notice if you are cancelling an appointment so that it can be allocated to another patient.

If you wish to register for this service, and many other useful online services, please follow the link.

Multiple Appointments

Please note: Appointments should only be made for one patient at a time; if another member of your family needs to be seen please make two appointments so that the correct notes are available and the appointments of other patients are not unnecessarily delayed.

Pre-Bookable Appointments

We also have pre-bookable appointments for those patients needing continuing care, wherever possible we will endeavour to provide a doctor of your choice but this will not always be possible as some of our GP's are part time.

Telephone Appointments

Telephone consultation appointments are available for blood test results and other queries that can be dealt with over the phone. Our practice nurses also offer triage appointments for minor ailments (e.g. sore throats, earache etc.).

Online Appointments

You can book your appointment online. To register for our online services you will need visit Reception, bringing two forms of identification. One of these items should include your photograph. You can complete the registration form in advance (follow link above).

We will then issue a username and password.

Reception

Our reception team are trained to help you with any number of problems. An explanation of the problem can often ensure that you see the right person in the right clinic to deal with your problem.

The first hour in the morning is always very busy with emergency, bookable-on-the-day requests.

To make appointments for more routine problems please ring 01243 608201 after 10:30 if possible .

Home Visits

Home visits are ONLY made to patients who are permanently or temporarily housebound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Requests for home visits should be made by 10:00am.

Interpreters

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment. This will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Please use the online service or telephone 01243 608201 option 6 to cancel.

If you are Late

Please attend your appointment on time, if you are late you may not be seen.

If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Non-emergency Patient Transport

Transport to the hospital for your appointment or admission may be arranged through:

  • St John Ambulance - 785632 or 574732
  • Sammy Community Transport - 827821

Non-emergency Patient Transport in Sussex (NEPTS)

NEPTS provides transport for treatment for patients who have a medical reason for not being able to travel by another method. Patient Transport has eligibility criteria to ensure that resources are focussed on those who need the service most. More information on this service can be found by clicking on this link NEPTS

Extended Access (GPAH)

In conjunction with other local surgeries, GP and nurse appointments are now available during the evening and at weekends for Selsey patients. The surgeries are run at various locations in our area and are called GP Access Hubs (GPAH).

This means that appointments are available up to 8pm on weekdays and also during the day on a Saturday and Sunday.  

GP Access Hubs aim to improve access to GP appointments and help local people to get the help and support they need.  

Click on the GP Access Hubs image for detailed information and locations of our GP Access Hubs.

 

How You Can Help

As with a lot of surgeries the demand for appointments at Selsey Medical Practice is high.  We try our best to maximise the capacity of our appointment system and we provide a wide variety of clinics to meet the needs of our patients.  

We do understand that patients can sometimes experience difficulties getting an appointment at the right time with the person of their choice. We promise to keep looking at ways to improve patient access but need some help from you.

What can you do:-

  • Can your problem be dealt with in another way e.g. seeing a pharmacist?
  • If you book an appointment in the future and then no longer need it -  please cancel it 
  • Please do not book appointments "just in case" as you may be blocking someone that needs the appointment
  • Do not call in the morning with medication queries or asking for test results as it is the surgery's busiest time
  • If you cannot keep your appointment please cancel and someone else can take your place

Reminders

Text (SMS) Reminder Service

We are implementing a texting service which allows you to receive confirmation and reminders about your appointments.

To receive this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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