Appointments

The practice offers about 1700 appointments every week. We share these between GPs, Physiotherapists, Paramedics, Physicians Assistanta, Clinical Pharmacists, Nurses and HCA's. We also have appointments we are able to book at ‘out of hours’ centres. 

Once you have completed an online triage request you will be contacted with an outcome which may include an appointment. 

You can use the NHS App for patient triage requests and cancelling appointments. Download the NHS App

You can also use it to order medication and it is also our recommended point of access to your medical record.

You must link the NHS App to your GP practice.

As with a lot of surgeries the demand for appointments at Selsey Medical Practice is high.  We try our best to maximise the capacity of our appointment system. We also provide a wide variety of clinics to meet the needs of our patients.  

What can you do:-

• Can you solve your problem in another way e.g. seeing a pharmacist?

• Do not call in the morning with medication queries or asking for test results. This is because it is the surgery's busiest time

• If you cannot keep your appointment please cancel it so someone else can take your place

It is important that you inform the reception staff if you are unable to attend your appointment. This will allow that appointment to go to another patient. If you miss an appointment without telling us, we will send you a letter. The letter will inform you that you have defaulted from your appointment. We do remove Persistent defaulters from the list.

Please use the online service or telephone 01243 608201 option 4 to cancel.

Please attend your appointment on time. If you come late the clinician may not see you.

If you are not seen you will not be able to rearrange your appointment until the next working day. (except in the event of a medical emergency that requires immediate attention).

Transport to the hospital for your appointment or admission is available. You can arrange it through:

• St John Ambulance - 785632 or 574732

• Sammy Community Transport - 827821

Non-emergency Patient Transport in Sussex (NEPTS)

NEPTS provides transport for treatment for patients. It is only for patients who have a medical reason for not being able to travel by another method. Patient Transport has eligibility criteria. This is to ensure that resources are available to those who need the service most. For more information on this service click on this link NEPTS

Home visits are ONLY made to patients who are housebound. Your GP will only visit you at home if they think that your medical condition requires it. They will also decide how urgent the visit is.

Please make requests for home visits before 10:00am.

If you need an interpreter when you see your Doctor please tell the receptionist. They will arrange this for you.

Extended Access appointments are run in conjunction with other local surgeries. It is for GP and nurse appointments for Selsey patients. Appointments are now available during the evening and at weekends . The clinics and face to face at various locations in our area.

GP and nurse appointments are available up to 8pm on weekdays and also during the day on a Saturday.  

Extended Access aims to improve access to GP appointments. 

If you are waiting for a procedure or appointment at the hospital please do not contact the surgery about this, as we do not have access to the hospital appointment or waiting list system.

If your condition has worsened please contact the outpatient department to enquire when your appointment will be. The details of the outpatient department should be on any correspondence that you have received from the hospital. 

If you feel that your symptoms are more severe and that the appointment time is too long, then please contact the specialist’s secretary and ask them  to request that the specialist review your referral in light of your new symptoms. The number and email for the specialist secretary should be on the correspondence which you have received from them. 

If you are unable to make contact with outpatients or the specialist secretary then please contact the Patient Advice and Liaison Service (PALS)

Monday to Friday10:00 am to 3:00 pm. 

Tel: 01243831822

Uhsussex.palschichester@nhs.net

If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.