Welcome to the Selsey Patient Group.

The Group was established in 2014 in response to a Government initiative to give patients more say in the development and running of local health services. Since then we've been working in partnership with Selsey Medical Practice to ensure that the views of the community are always listened to.

One of the many things we do is to organise an annual survey and through this we engage the community to help us understand what is good about the Practice, what is seen as needing improvement, and what new services or facilities would ideally benefit the town. We then work with the Practice to give careful consideration to the survey outcomes and what actions might follow.

I am thankful to everyone at Selsey Medical Practice for making our job that little bit easier by taking a positive view of our Patient Group and what we do, and thereby enabling the community voice to be heard.

Group membership is strong, and our people all want to play their part in helping the Practice thrive and develop in ever-changing times. We are a welcoming and friendly team, and you'll find more information about us below, and also on our Facebook page. Why not join us?

Bob Arnold, Chair, Selsey Patient Group

A view from the Practice

Selsey Medical Practice really value the work done by our Patient Group and work closely with the members to ensure that the service and care we provide meets the needs of our community.

The feedback they provide from surveys and their regular meetings informs our planning and decision making. We often seek their advice and guidance when developing our health care provision.

As well as being patients who use the service, the Patient Group comprises members who are experienced in a wide range of other fields and as such, they are able to advise us on a broad range of issues.

Selsey Medical Practice believes that membership of the Patient Group provides considerable opportunities for patients to offer their suggestions and support across a whole range of matters and we encourage individuals to contribute towards both the present and future development of the Practice.

Joining the Patient Group

If you are interested in joining the Patient Group, please contact Selsey Medical Practice either in person, by telephone, email or via the website. You can also contact the Patient Group or find out more via their Facebook page.

• Listening to the views of the community
• Representing those views to the Medical Practice in a coordinated way
• Assisting the Practice in decision making
• Conducting annual Patient Surveys
• Identifying opportunities for improvement
• Communicating with Patients
• Organising Public Health Presentations

The results of the 2019 survey, which the Patient Group undertook during the summer, have now been collated and we are delighted to report that 95% of Selsey patients have expressed their overall satisfaction with the service they receive from Selsey Medical Practice, with 80% regarding the Practice as good or excellent. The survey ran from June through to August and received 686 responses – our best ever! If you kindly filled in one of our forms in the surgery or on-line during that time, may I take this opportunity to thank you for giving us your considered thoughts about the Practice.

We are anticipating running another Patient Survey during 2021 but arrangements may be a little different to previous years due to Covid-19 considerations. Further information to follow in due course.

The excellent ‘headline’ news reflects the community’s rating of many parts of the service, and tells us that:

• 96% of patients were content or pleased with the manner in which they were listened to by Practice staff.
• 95% of patients were content or pleased that they were actively involved in decisions about their care.
• 96% of patients were content or pleased with the manner in which tests and/or treatment were explained to them by Practice staff.
• 95% of patients found reception staff to be polite and helpful.
• 94% of patients respect the Practice website as a useful source of information.

There were, however, several areas where you’ve indicated that the Practice didn’t meet your expectations. The survey showed with some clarity that 21% of patients are particularly concerned about non-urgent appointments often not being readily available, and that continuity of care (i.e., seeing the same practitioner on each occasion) is important to many people but is very often not achieved.

Since the Survey the Patient Group has worked closely with the Practice to find ways of making improvements in these two key areas. We're pleased to say that we've made some considerable progress in increasing the number of available appointments by substantially reducing the number of missed appointments. As regards the issue of continuity of care, the reality is that this is not easily achievable given that a number of practitioners work part-time and all practitioners are entitled to holidays.

• Bob Arnold - Chair
• Barbara Shepherd - Secretary
• Rosemary Cook
• Lilian Livingstone
• David Boyt
• Gwyn Cope
• Jay Dinnick
• Dexter Williams
• Mike Nicholls
• Nathan Rose
• Liz Farrell
• Sarah Rose - Practice Staff (Reception Lead)
• Dr Rachel Jameson - Practice Staff (GP Partner) cwsccg.selsey-selsey@nhs.net
• Nicola Collins - Practice Staff (Practice Manager) cwsccg.selsey-selsey@nhs.net