Medication "Not Available"?
We are aware that patients are sometimes unable to obtain the medication which they have been prescribed. If the pharmacist tells you it is not available, you do have the option to take your prescription to another pharmacy. The Boots website has a page where you can check which nearby Boots pharmacies have the medication in stock, please have a look at this first before contacting the practice: https://www.boots.com/online/psc/ (Note: the Selsey branch is listed as '149-151 High Street, Chichester')
Repeat Prescription Requests
There are four ways that our patients can order their repeat medication.
For those with online access, we recommend either:
Both of these methods will show what medication is currently available to you on repeat prescription. You need to set up the NHS App in advance, and you need to register for online access in advance. A third online method is:
- Complete an online request via Accurx (This is only available 06:00 to 15:00, weekdays)
This does not require registration or setting up, but you will have to remember (and type in) the medication you want, as it doesn't show you a list.
If you want a more traditional way of requesting repeat medication you can:
- Use a paper request tick box sheet
This is usually given out when you collect a paper prescription or when you collect medication from the pharmacy. You can post it to us, bring it in, or place it in the white box outside the medical practice (which is regularly emptied).
Medication requests cannot be made on the telephone, or via email.
Online Repeat Medication Requests
Online Request (SystmOne)
This is a recommended way to make your request. You can see a list of your medication and select from it.
You need to register with us for online access in advance to use this (and other) online services.
There is a link for setting this up further down this page.
Get the NHS App
If you want a simple and secure way to access a range of NHS services on your smartphone or tablet (including repeat medication requests), you can download the NHS App.
Click this box to take you to the NHS App web page.
The features are available 24hrs a day. Useful things you can use the NHS App for during this time include:
- check your symptoms
- find out what to do when you need help urgently
- order repeat prescriptions
Online Request (Accurx)
This is the system you might already use to make online consultation requests, but you can also use it to order repeat medication.
You don't need to set it up in advance, but because you can't see a list of your medication, you will need to remember what you want and enter it into the simple form.
(This is only available 06:00 to 15:00, weekdays)
Repeat Prescription Processing
Repeat prescription requests are dealt with twice daily but they need to be checked and extra time is required for the chemist to check your drugs are in stock, so please allow at least 4 working days for the process.
A limited number of repeat prescriptions are allowed before it is necessary to be reassessed by the doctor. Regular medication usually means that regular check-ups are also necessary.
Please note: a repeat prescription for regular medications can only be issued at the doctor's discretion. Repeat prescriptions will only be given where the doctor feels that this is clinically appropriate.
Click this link to find out about annual Medication Reviews and how to organise yours if it is due.
NHS Prescription Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge. (figures updated June 23)
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is also a hormone replacement therapy (HRT) PPC, which costs £19.30 and will save you money if you need more than 2 prescribed HRT items in a year.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
There is further information about prescription exemptions and fees on the NHS website (click the image).
Register for Online Access (SystmOne)
To register to use the SystmOne online services (including repeat medication requests and appointment booking), you need to complete an online form and then bring in some identification.
You will then be given a username and password.
You can open the form by clicking this link.