Suggestions and Complaints
Suggestions and Helpful Feedback
At Selsey Medical Practice, we make every effort to provide the best service possible to our patients. In order to help us achieve this, we welcome your feedback - both positive and critical, so that we can identify successful practice and address any problems.
If you have some suggestions for improvements or wish to share a positive experience you can send them to us in writing or email firstname.lastname@example.org. Alternatively, you can submit them to our Patient Group, who coordinate feedback and work closely with us to enhance the care we provide here in Selsey. Their webpage is here.
The Patient Group do not handle complaints about the Practice. Details about our complaints process are explained below.
Selsey Medical Practice takes complaints seriously and ensures that they are investigated in an unbiased, transparent, non-judgemental and timely manner.
We will maintain communication with the complainant (or their representative) throughout, ensuring they know the complaint is being taken seriously.
There are more details of our complaints procedure in this downloadable leaflet.
Verbal and Written Complaints
If you wish to make a complaint, you have two options; you may complain verbally or in writing.
If you wish to complain verbally, an appointment will be made for you to meet a senior member of the team.
Alternatively, you can send a written complaint in by email, post or deliver by hand.
Selsey Medical Practice
Tel: 01243 608201
Further information on the NHS Complaints Process, and the legislation governing it, can be found on the NHS website.
Additional Support and Other Organisations
Healthwatch West Sussex, provides a free and independent health complaints advocacy service, which helps patients explore options for getting their voice heard when they feel something has gone wrong with their health service. For more information, visit their website here..
Patient Advice and Liaison Service (PALS) is an independent and confidential service for anyone who would like advice, information and help, or who may have a concern about the care provided by Western Sussex Hospitals and other Health providers in West Sussex.
Telephone PALS: 01903 285032 (09:00 to 16:30, Monday to Friday)
Email PALS: PALSWorthing@wsht.nhs.uk
Write to PALS:
Western Sussex Hospitals NHS Trust Worthing Hospital
If you are unhappy with the way that we have handled your complaint, you can approach the Parliamentary and Health Service Ombudsman.
Before referring any complaint to the Ombudsman, you must have followed the NHS Complaints Procedure and received a final formal response from the surgery. The Ombudsman will need a copy of this in writing.
The Ombudsman will not usually look into your complaint if it happened more than 12 months ago, or if you first became aware of it more than 12 months ago, unless there are exceptional circumstances.
For more information, visit their website
Telephone the Ombudsman: 0345 015 4033 (08:30 to 17:30, Monday to Friday
Email the Ombudsman: email@example.com