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Our New Appointments System

total triage

Total triage is a new approach recommended by NHS England to improve accessibility to Primary Care services.

The main objectives are to enhance the quality of care our patients receive, to ensure that they are given the most appropriate appointment or advice to meet their needs and that this is done in a timely way. This is also to ensure patients can be treated for acute queries sooner rather than later and to secure pre-bookable appointments for ongoing care related issues. 

We understand that any change can raise questions and concerns, so we have created a list of frequently asked questions (FAQs) to help explain what the new system means for you and your family, and to support you through the transition. Click to download our PDF file.

Getting the Right Help and Advice

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Get The NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

Use the NHS App to:

  • check your symptoms
  • find out what to do when you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • view your GP medical record securely
  • register to be an organ donor
  • choose how the NHS uses your data
advice

Try Self Care First

Many minor illnesses like coughs, colds, back ache, hay fever and minor injuries either get better without any intervention or can be self managed using over the counter remedies

Talk to your local pharmacist or try our

Self Care Advice page.

Some Useful Links 

NHS 111 Online

Minor Injuries Unit (MIU) Bognor Memorial Hospital

NHS Health A-Z

Selsey Medical Practice Self Care Advice

Online Consultation System

Opening Times

Please select a site

Telephoning the Practice

  • Phone lines are open between 08:00 - 18:30.
  • Please note that between 12:30 - 13:30 and 17:45 - 18:30, Selsey Medical Practice is open for urgent enquiries only.
  • The busiest time to call is early in the morning or early afternoon, please avoid calling at busy times for routine enquires and results.
  • If you have a life-threatening emergency, please call 999.

Friends and Family Test

NHS feedback

We would like your Feedback

We would like your feedback on the care or treatment we give you, any time you visit your GP or have contact with the practice. It doesn't take long.

Click this link to open a short online form.

The chart shows how you responded in April.

April responses

Waiting for Hospital Appointments

If you are waiting for a procedure or appointment at the hospital please do not contact the surgery about this, as we do not have access to the hospital appointment or waiting list system.

If your condition has worsened please contact the outpatient department to enquire when your appointment will be. The details of the outpatient department should be on any correspondence that you have received from the hospital. 

If you feel that your symptoms are more severe and that the appointment time is too long, then please contact the specialist’s secretary and ask them  to request that the specialist review your referral in light of your new symptoms. The number and email for the specialist secretary should be on the correspondence which you have received from them. 

If you are unable to make contact with outpatients or the specialist secretary then please contact the Patient Advice and Liaison Service (PALS)

Monday to Friday10:00 am to 3:00 pm. 

tel:01243831822

Uhsussex.palschichester@nhs.net

If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.

PSA Testing and Prostate Cancer

PSA testing is a blood test that can help diagnose prostate problems however it is not perfect test and the biggest risk for prostate cancer is a family history.

If you are over 50 and do not have urinary symptoms please read this leaflet first and contact the practice if you would like a blood test.

Prostate Cancer PSA testing Information

The leaflet has advice about what to do before the test to reduce a false positive.

If you do have any symptoms please make an appointment to see a clinician.

Page last reviewed: 15 May 2025
Page created: 14 February 2020